Privacy Policy
We are committed to protecting your privacy and handling your personal information in a safe, transparent and responsible way.
We only collect and use information that is necessary to support my work with clients, training participants and organisations, and to provide a professional, safe and effective service.
Who this policy applies to
This policy applies to:
- Individual clients.
- Young people (under 18) and their parents or guardians.
- Training attendees (e.g. workshops, webinars, talks).
- Organisations I work with (e.g. schools, businesses, charities).
- Website users.
What information we collect
I may collect the following information:
- Name and contact details (e.g. email, phone number).
- Parent or guardian details for clients under 18.
- Organisation details (e.g. school or company name, role).
- Basic information about the reason for working together (e.g. exam anxiety, training needs).
- Any relevant information you choose to share to support the work.
We do not collect unnecessary or excessive personal data.
How your information is used
Your information is used to:
- communicate about sessions, training or services.
- provide safe and appropriate support.
- tailor sessions or training to your needs.
- maintain basic records of sessions or work delivered.
We will never sell or share your data for marketing purposes.
Working with young people
For clients under 18:
- parent or guardian contact details are required.
- communication will usually involve the parent or guardian where appropriate.
This supports both safeguarding and transparency.
Training and organisational work
When working with organisations or delivering training:
- We may receive participant names and contact details for booking and communication purposes.
- We may collect feedback to improve future sessions.
Any information shared in group settings is treated with respect, and participants are encouraged to maintain confidentiality of others.
Confidentiality
We respect the confidentiality of all clients and participants.
Information shared during sessions or training will be kept private unless:
- there is a concern about safety or wellbeing.
- there is a legal obligation to share information.
In these situations, we may share information with a parent, guardian, organisation or relevant professional services, where appropriate.
How information is stored
Personal information is stored securely:
- digitally (e.g. email or secure systems)
- or in minimal written notes where necessary
We take reasonable steps to protect your data from loss, misuse or unauthorised access.
How long information is kept
We only keep personal information for as long as necessary to support my work and meet legal or professional obligations. After this time, information will be securely deleted or destroyed.
Website use and cookies
When you visit the Lovely Messy Humans website, some basic information may be collected automatically. This can include:
- your IP address
- browser type
- pages visited
- time spent on the site
This information is used to understand how the website is used and to improve the experience for visitors.
The website may also use cookies or similar technologies to support basic functionality and, where applicable, analytics. You can control or disable cookies through your browser settings.
If you complete a contact form or sign up to receive information, the details you provide will be used only for the purpose of responding to your enquiry or sharing relevant information. Your data will not be shared with third parties for marketing purposes.
Your rights
You have the right to:
- request access to the information we hold about you.
- request corrections to inaccurate information.
- request that your data is deleted, where appropriate.
To make a request, please contact me using the details below.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you have concerns about how your data is handled.
Contact
If you have any questions about this policy or how your data is handled, please get in touch via email.
Last updated: April 2026